Our Privacy Policy

Here you will find information about the handling of your personal data when you visit our website. In order to provide the functions and services on our website, we require that we collect personal information about you. In the following we explain which data we collect about you, what is required and what rights you have with respect to your data.

Responsible for the processing of personal data on this website (see imprint):
eCom Solution GmbH
Frankfurter Str. 85
65479 Raunheim

If you have any questions about data protection, you can also contact our data protection officer at any time:
Da.S Beratung
Beerentalweg 76
21077 Hamburg

Informational use

If you use this website without transmitting any data to us (e.g. by registering or using the contact form), we collect technically necessary data which are automatically transmitted to our server, including:

  • IP Address

  • Date and time of the request

  • Content of the request

  • Access status/HTTP status code

  • Browser type

  • Language and version of the browser software

  • Operating System

This is technically required to be able to view our website. We also use the data to ensure the security and stability of our website. The legal basis for the survey is Article 6 (1) 1 lit. F DS-GVO.

Use of cookies

We use cookies to enable the use of our website. Cookies are pieces of text information that are stored on a computer via the web browser when you visit a website. When you use our website, only technically necessary cookies are stored. It is stored for the duration of your stay on our website. When you close the browser window, all cookies used are automatically deleted.

Data collection, processing purpose and legal basis

As part of a transport order that is based on the delivery of a package, we receive personal data from shipping companies on whose behalf we offer customs clearance services. This concerns, for example, first and last name, address, e-mail address, air waybill, air waybill number (HAWB) or telephone number.

The relevant shipping company is responsible under data protection law for passing on this data to us. If you have any questions, please contact the company carrying out the shipping or the seller of the goods shipped.

If you commission us to process the duty-unpaid goods, we will use the data received from the shipping company together with the information collected from you exclusively to fulfill our obligations to process shipments under import law and to comply with the subsequent legal retention periods.

For example, we use your address to be able to register the shipment with the customs authorities, your e-mail address and your telephone number to be able to contact you, your PIN to secure access to your data and your IP address and the time the order to be passed on to law enforcement authorities, if this data is required as part of an investigation.

The legal basis for the processing of your personal data is the fulfillment of the contract with you in accordance with Article 6 (1) (b) GDPR in compliance with tax and import regulations.

Data transmission to processors

We use assistants for processing, especially in the IT area (interface to authorities and customs, logistics software). As so-called processors, they process your data for us and are obliged to handle the data with care. Such order processing occurs, for example, when we store data in an external data center.

Further data transfers

We transfer personal information to external agencies to meet our contractual or legal obligations. By law we are required to transmit data to governmental authorities, e.g. Tax authorities, regulators and law enforcement agencies. When submitting to external entities in third countries, i.e. outside the EU or the EEA, we ensure that these bodies treat your personal data with the same care as within the EU or the EEA. We only transfer personal data to third countries where the EU Commission has affirmed an adequate level of protection or if we ensure the careful handling of the personal data by means of contractual agreements or other suitable guarantees.

Storage time

We only process and store your personal data for as long as this is necessary to fulfil our contractual obligations to you. After the termination of our contractual obligations your data will be blocked or deleted.

There may also be legal retention obligations, such as commercial or tax-law retention obligations (e.g. commercial Code, tax rules). If such obligations exist for safekeeping, we shall block or delete your data with the end of these retention obligations.

Is there an obligation to provide data?

In order for us to be able to process your order in relation to the goods to be cleared under customs law, we need you to provide the data specified under "Data collection, processing purpose and legal basis". The need to provide the relevant data results from the import regulations.

Your rights

Here you will find your rights in relation to your personal data. For details, see articles 15-21 of the basic data Protection regulation.

  1. Right of information

    You can request confirmation of whether we are processing personal data pertaining to you. If this is the case, you can ask for information about this personal data, as well as other details, such as the processing purposes, the recipients and the planned duration of the storage or the criteria for determining the duration.

  2. Right to rectification and completion

    You may request the correction of incorrect data. Taking into account the purposes of processing, you may require completion of incomplete data.

  3. Right to be deleted ("right to be forgotten")

    You may request the deletion if the processing is not required. This is the case, for example, if your data is no longer necessary for the original purposes, you have revoked your data protection declaration of consent or the data has been processed unlawfully.

  4. Right to limitation of processing

    You may require the processing to be restricted, for example if you believe that the personal data is incorrect.

  5. Right to data transferability

    You have the right to receive the personal data relating to you in a structured, common and machine-readable format.

  6. Right of objection

    You may at any time, for reasons arising from your particular situation, object to the processing of certain personal data relating to you. In the case of direct advertising, you may at any time object to the processing of personal data relating to you for the purpose of such advertising; This also applies to profiling as far as it is related to such direct advertising.

  7. Right to revoke your data protection consent

    You can revoke your consent to the processing of your personal data at any time with effect for the future. However, the legality of the processing until the withdrawal is not affected.

You can also lodge a complaint with a data protection supervisory authority at any time, for example if you believe that data processing is not in accordance with data protection laws.

Cancellation and terms of business

Cancellation Terms

  1. Right of withdrawal
    1. If the customer is a consumer, he has the right to revoke this contract within fourteen days without giving reasons.

    2. The period of withdrawal shall be fourteen days from the date of the conclusion of the contract.

    3. In order to exercise the right of withdrawal, the customer must inform the broker by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about his decision to revoke this contract. He may use the enclosed sample withdrawal form, but this is not mandatory.

    4. In order to maintain the withdrawal period, it is sufficient that the customer submits the notification of the exercise of the right of withdrawal before the end of the withdrawal period.

  2. Consequences of revocation
    1. If the customer revokes this contract, the broker shall provide the customer with all payments received by the customer, including the delivery costs (except for the additional costs arising from the fact that the customer provides a different type of delivery than that offered by the broker , has chosen the cheapest standard delivery), immediately and at the latest within fourteen days from the date on which the notice of withdrawal of this contract has been received by the broker. For this repayment, the broker uses the same means of payment that the customer has used in the original transaction, unless otherwise expressly agreed between the parties; In no case will the customer be charged for this redemption.

    2. If the customer has requested that the services should commence during the revocation period, he shall pay the broker a reasonable amount, which is the proportion of the time at which the customer is entitled to the broker from exercising the right of withdrawal with regard to this contract, the services already provided are in comparison with the overall scope of the services provided for in the contract.


  1. General, Customer circle, language
    1. The following terms and conditions apply to all offers of eCom Solution GmbH (hereinafter: the portal operator). These are in particular all services in the area of customs clearance process.

    2. The offer of services is intended for traders and consumers (hereinafter: customer).

  2. Conclusion of contract
    1. Our offers and information on the Internet are non-binding. The information on our website www.easy-import.com in the current version is only decisive for the content of the contract.

    2. By placing an order (which requires the prior registration and acceptance of these general terms and conditions), the customer makes a binding offer to purchase the relevant service. The customer is bound to the offer until the expiry of the third day following the date of the offer.

    3. Every customer who is a consumer is entitled to revoke the offer in accordance with the special revocation and return instruction, which is communicated to him as part of the order on our website. In this case, the digital content may not be used. This applies in particular to applications that have been submitted.

    4. The portal operator is merely a technical platform operator, but will never become a contracting partner for the jobs and positions offered there. The contractual relationship is exclusively based on the agreement of the parties whose content the portal operator has no influence.

  3. Prices and payment
    1. Our prices include the legal value added tax.

    2. Unless otherwise expressly agreed, we only provide our services against the payment methods shown on the website.

    3. The customer is not entitled to set-off or withholding rights, unless the counterclaim is undisputed or legally valid.

    4. Objections due to defects in the service provided must be claimed no later than 24 hours after delivery (e.g. 24 hours after receipt of the application).

  4. Warranty
    1. The warranty Regulations of the service contract law, § 611 FF apply. BGB.

    2. Since the success of the applications and also advice depends on the individual requirements and external circumstances, a certain result cannot be guaranteed for a desired success.

  5. Liability
    1. We are not liable (irrespective of the legal reason) for damages which are typically not expected according to the nature of the respective order and the goods and the normal use of the goods. Our liability is also excluded for damages from data loss if the recovery is not possible or is difficult due to lack of or insufficient data backup. The aforementioned limitations of liability do not apply in the case of intent or gross negligence.

  6. Data protection
    1. Our Privacy policy applies.

  7. Applicable Law and Jurisdiction
    1. The contract of sale existing between us and the customer is subject to mandatory international private law provisions of the law of the Federal Republic of Germany to the exclusion of the UN Convention on the International Sale of Goods.

    2. The courts responsible for our place of business are exclusively responsible for all disputes arising out of or in connection with the contractual relationship in question.

  8. For the transport process the following applies
    1. Orders will only be deemed to have been accepted when eCom Solution GmbH has confirmed them in writing.

    2. eCom Solution GmbH’s receivables will be due for payment immediately after the receipt of the invoice. The customer will automatically be deemed to be in default if eCom Solution GmbH does not receive payments within 30 days after their due date. Invoice complaints must be received in writing within 14 days after the customer receives the invoice and must be submitted exclusively to the accounting department of eCom Solution GmbH in Raunheim. If individual items on invoices issued by eCom Solution GmbH are contested, the other undisputed invoice items will still be payable.

    3. Customers should note that with regard to national transportation eCom Solution GmbH operates exclusively in accordance with the General Terms and Conditions for German Freight Forwarders (ADSp) 2017, and with regard to international road transportation exclusively in accordance with the CMR. For air shipments, liability will be determined based on the Warsaw Convention or the Montreal Convention. More far-reaching liability exceeding the maximum statutory limits of liability will not be accepted by eCom Solution GmbH.

    4. eCom Solution GmbH will not be liable for damage which directly or indirectly results from compliance with laws, governmental regulations, decrees or requirements or any other event which lies outside eCom Solution GmbH’s sphere of influence. This particularly applies to the manual opening of air shipments when the result of an x-ray examination is unclear.

    5. eCom Solution GmbH will not accept any transportation orders concerning the following goods: nuclear fuels, radioactive substances and hazardous goods (if they exceed the legally permitted exemption limits), arms and ammunition (except for hunting and sports weapons and ammunition), drugs which are subject to the Act on Narcotic Drugs Trafficking (the opium act) of 10 December 1969, as amended, live animals, tobacco products, cigarettes and motor vehicles.
      eCom Solution GmbH will also refuse to accept transportation orders for particularly valuable goods and/or goods with an inherent risk of theft with a total value per shipment exceeding EUR 10,000.00 (in words: ten thousand euros), particularly mobile phones, works of art, securities, gems, genuine pearls, jewellery, money, coins, documents, deeds, antiques, stamps or other tokens, cheque cards or credit cards, valid telephone cards or other means of payment, as well as unique items of any kind.
      The principal/shipper can only hand over these excluded goods to eCom Solution GmbH if a separate written agreement is concluded in advance to that effect between it and eCom Solution GmbH, for example the shipment of those goods with special security measures following the conclusion of a separate individual insurance policy, as a special transport or as hazardous materials.
      eCom Solution GmbH will not be liable for the loss and/or damage of goods which are handed over for transportation contrary to the above exclusion. eCom Solution GmbH is not obliged to check goods to be transported with regard to whether they are subject to the exclusion.

    6. Customers/principals must explicitly notify us, not later than the order enquiry and again when they place their order, if the goods to be transported are “non-EU goods” (non-Community goods).

    7. Pursuant to EU directives in conjunction with the respective national regulations and procedural guidelines of the Federal Aviation Office (LBA), besides inspection using x-ray devices manual searching of goods and freight (physical inspection) is also permitted. If it is not possible to examine a shipment with the x-ray equipment or if the examination fails to return a clear result (e.g. a “black alert”), a physical inspection can be carried out, provided that the nature of the goods permits it and the inspecting authority is likely to achieve a precise and reliable result through such an inspection. eCom Solution GmbH therefore reserves the right to subject shipments sent by air freight via its transport route to a security inspection. This may take the form of an x-ray examination, manual searching or any other legally permitted inspection method. When a manual search is carried out, the package(s) may be opened by authorised air security inspection personnel, provided that it is necessary for the inspection. A witness will be present during the inspection. The inspection report will be attached to the package(s) after the inspection and the package(s) will then be re-sealed.

    8. The parties agree that situations that are not regulated by the CMR or the Warsaw or Montreal Conventions will be subject to German law. The place of jurisdiction is Darmstadt.

    9. Please note the current fuel surcharge before placing your order. The volume/weight ratio amounts to 1:6000 according to the IATA standard. Only for exceptional countries there is a 1:5000 ratio.

    10. eCom Solution GmbH has the right to assign the claims stemming from its business relationships at any time.

    11. Purchase, delivery, payment or business conditions of customers will only apply to the extent that they are not contrary to these General Business Conditions of eCom Solution GmbH.


Information according to § 5 TMG:

eCom Solution GmbH
Frankfurter Str. 85
65479 Raunheim

Telephone: +49 6142 497 99 00
Email: welcome@e-com-solution.com

Authorized Managing Directors:
Daniel Borges do Rosario

Amtsgericht Darmstadt
USt-IdNr. gemäß § 27 a Umsatzsteuergesetz:

Content responsible for journalistic-editorially designed offers in § 55 RStV (Broadcasting Interstate): Daniel Borges do Rosario

Online settlement of consumer disputes; OS Platform
The European Commission has to provide a European platform for online dispute resolution ("OS Platform"). The OS platform is available on the Internet at the Internet address http://ec.europa.eu/consumers/odr/
Our e-mail address, with which you can contact us, is